Terms of service
Welcome to odeya. These Terms of Service govern your use of our website and the purchase of our scented candle products.
By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Company Information
odeya
Registered in: The Netherlands
Email: info@myodeya.com
Chamber of Commerce (KvK) Number: 97741612
2. Products and Orders
All products are handmade and may vary slightly in color or scent. We reserve the right to limit the quantities of any products or services that we offer.
Placing an order on our website constitutes an offer to buy. Once your order is confirmed and payment is received, you’ll receive an order confirmation email.
We reserve the right to refuse any order.
3. Pricing and Payment
All prices are in EUR and include VAT where applicable.
We accept payments via secure payment providers (e.g., credit card, iDeal, PayPal).
Prices are subject to change at any time. If we discover a pricing error in your order, we will contact you before processing.
4. Shipping
We ship within the EU and selected international destinations.
Shipping times are estimates and not guaranteed. You will receive tracking details once your order has been dispatched.
For full details, see our Shipping Policy.
5. Returns and Refunds
Due to the nature of our products, we only accept returns if an item is damaged, defective, or incorrect. You must notify us within 14 days of receipt.
See our Return Policy for more information.
6. Intellectual Property
All content on our site (including images, logos, product descriptions, etc.) is the property of odeya and is protected by copyright and intellectual property laws.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission.
7. Data Protection (GDPR)
We collect and process personal data in accordance with the General Data Protection Regulation (GDPR). This includes only the data necessary to process orders and communicate with customers.
Please review our Privacy Policy for full details on how we handle personal data.
8. Limitation of Liability
To the extent permitted by law, odeya shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not guarantee that our website will be error-free or uninterrupted.
9. Governing Law
These terms are governed by the laws of The Netherlands Any disputes shall be subject to the jurisdiction of the courts of The Netherlands.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a new effective date.
11. Contact Us
If you have any questions about these Terms, please contact us at: info@myodeya.com